At MasterStone, everyone will feel cared for. The foundation of the company’s operations is meeting the expectations and dreams of its clients.
Each transaction is a completely new event. An event that requires a personalized approach. That’s why customer service in the stone industry is absolutely crucial. The client expects not only industry knowledge but also a grasp of current trends. Above all, they seek help—help in understanding their own needs.
Customer service at MasterStone is primarily handled by two ladies: Aldona and Agnieszka. They provide advice to individual clients, as well as architects and carpenters. Even kitchen studios are eager to seek their assistance.
Buying a stone countertop for the kitchen is a demanding process. Every stage of this process requires knowledge and skill— from customer service to production and, finally, installation. That’s why long-term satisfaction is so important. It mainly depends on the choice of material and the solutions implemented. The knowledge of both ladies is invaluable. Their advice is free of charge. Is it worth trusting them? Thousands have already trusted them!
It might seem that those times are long gone—times of poor-quality products, rude service, or shoddy workmanship. Unfortunately, in the search for a dream product, we still encounter a lack of courtesy, knowledge, and even skill. That’s why, before making a decision, it’s worth ensuring that we’ve trusted the right company.
The stone industry is vast and, like many others, has become specialized. A paving specialist won’t excel at crafting a headstone, and a headstone mason won’t create a flawless countertop. Even the best CNC machines in the world cannot guarantee success on their own.
Before production begins, before the machines start running, people are needed—people with empathy and passion. People who are true professionals, and above all, focused on the needs and satisfaction of the customer.
Poland
